Jack’s Diving Locker

Not long ago, I made a post about dive industry people not responding to customer inquiries. Specifically, I named SubGear and Jack’s diving Locker because I had recently attempted to contact both–more than once. Within a day, I was contacted by Andy Woerner of Jack’s Diving Locker who had seen my post and expressed concern that […]

Hawaiian Airlines Thank You

When it comes to customer service, I’ve gotten pretty used to disappointment. With all that is affecting the air travel industry, I understand the diminishing level of service and the ever-increasing price of a plane ticket. I don’t like it, but I get it. Hawaiian Air really angered me a year or two ago when they […]

More on Kona Diving

Diving the Kona Coast, Hawaii I’m still trying to fill two more spots on the Kona trip for December, 2011. It’s a great deal so that won’t be a problem. In the mean time, whenever I stumble across an article or other interesting piece building up to the trip, I’ll post it. This one’s from […]